Resume

Delilah Harden

Professional Summary

Network & Infrastructure Technician with hands-on experience supporting LAN/WAN connectivity, DNS, VPNs, firewalls, and secure service delivery in both enterprise and production-style lab environments. Proven ability to design, deploy, and troubleshoot multi-node networks, reverse proxies, and high-availability storage while supporting end users and
mission-critical systems in Windows/Linux, network operations, and escalation-level troubleshooting.

Technical Skills
• Networking: DNS, DHCP, TCP/IP, VPNs, NAT, Firewalls, Port Forwarding, DDNS
• Systems: Windows Server, Linux, Virtualization, Remote Access Tools
• Infrastructure: NGINX, Reverse Proxies, TLS/HTTPS, RAID Storage
• Support & Ops: Incident Resolution, Documentation, Ticketing (ServiceNow, Zendesk)

Work Experience

IT Operations & Network Support Technician

AIDS Healthcare Foundation | Pompano Beach, FL
September 2024 to Present
• Resolved 20+ technical support tickets weekly, minimizing downtime and improving user productivity.
• Installed, configured, and supported network-connected workstations, switches, printers, and peripherals across
multiple departments
• Assisted in diagnosing internal network connectivity issues, coordinating with senior engineers and vendors as needed
• Supported IT projects including system upgrades, network expansions, and new technology rollouts.
• Trained new helpdesk hires on troubleshooting, ticketing systems, and customer support best practices.
• Provided escalation-level troubleshooting for networking, connectivity, and access issues beyond Tier 1 support

Home Lab & Technical Projects

Network & Infrastructure Operations (Independent)
January 2020 to Present
• Designed and maintained a multi‑node network environment utilizing managed switches, routing, DNS, and reverse
proxying
• Implemented NGINX reverse proxy with TLS certificates to protect public‑facing services over HTTPS
• Implemented DNS‑based content filtering using Raspberry Pi (Linux) to control and secure outbound traffic
• Deployed RAID5 storage array (50 TB) supporting multi‑user remote access with high availability considerations
• Configured Dynamic DNS with wildcard records to securely access multiple internal services externally
• Hosted and maintained multiple production services including media streaming, application servers, and AI workloads
• Troubleshot network latency, port forwarding, firewall rules, and service availability issues
• Provided secure remote access to geographically distributed users
• Implemented a custom domain with Dynamic DNS (No-IP) to host a personal portfolio and Nextcloud server on a
residential connection.
• Configured advanced email authentication, including SPF, DKIM, and DMARC, to ensure 100% deliverability for a custom
domain via an external relay.
• Managed local network security by implementing specific Port Forwarding rules and NAT configurations on a home
gateway.
• Deployed and maintained a Nextcloud instance for secure, private data storage and collaboration

Customer Support Agent

IC Realtime | Pompano Beach, FL
October 2022 to September 2024
• Diagnosed complex connectivity and routing issues involving NAT, ISP configurations, and remote access
• Provided technical support for proprietary NVR systems, network cameras, and remote access solutions.
• Advised installers and customers on network topology design, port forwarding, P2P connectivity, and Dynamic DNS
configurations
• Authored 50+ help articles, reducing repeat inquiries.
• Managed helpdesk tickets and maintained detailed documentation of issues and resolutions.
• Assisted internal IT with software installs, hardware setup, cable management, and office moves

Education

High school diploma

Links

https://delilah-harden.com/
https://www.linkedin.com/in/delilah-joy-harden

Certifications and Licenses

Driver's License

CompTIA Network+
July 2024 to July 2028
Candidate ID: COMP001022303195
Code: KH5T27T57FEQQ1HJ

CompTIA A+
June 2025 to June 2028
Candidate ID: COMP001022303195
Code: 3Z3CGV8632REQLSY

Additional Information
Authorized to work in the US for any employer